About Me

I describe myself as an organized, detail-oriented, creative, logical self-starter. I spent my formative years participating in as many different sports, performing arts, and academic clubs as possible and loved learning. In college, I pursued an intense double-major of Education and Theatre where I happily spent days teaching and nights performing and creating new makeup designs for show characters. I found that making a difference while expressing my creativity is a vital part of my personality.

During my Education career of six years, I served thousands of students and clients as a public school teacher, volunteer, English language instructor, afterschool care worker, tutor, and theatre teacher. I gained experience in teaching learners of all ages, lingual backgrounds, and abilities and held leadership titles such as Dyslexia Designee (the monitoring of all Dyslexia program implementation and laws) and Multi-Tiered Systems of Support Coordinator (the monitoring & analyzing of whole school data to identify at-risk students and implement interventions). I have had the privilege of teaching students in the U.S. as well as abroad in Sweden, Hungary, Poland, and Romania.

The Education sector taught me the invaluable skills of client data analysis, customer success, stakeholder management, leadership, cross-team collaboration, project management, multi-tasking, and effective communication, even through language barriers.

I left the Educational sector in search of a new role that would align more closely with my future aspirations and our ever-evolving technical world. Passionate about using data to help others, I earned the Google Professional Certificate in Data Analytics. I then worked as a Customer Success Specialist, further developing my communication and operational expertise, as I continued this new career transition. Now, as a Data Consultant, I help businesses thrive by collaborating with stakeholders to visualize their client and revenue data and drive data-driven decisions. My career experience brings me to where I am now, a professional who is well-versed in training others, has a great technical foundation, and a passion for helping new clients.

I'm thrilled leverage my highly transferable skills in data, project management, problem-solving, and training to drive impactful results. Building on the expertise I gained from the Google Professional Certificate in Data Analysis and my experience as a Data Analyst Consultant, I'm excited to explore more career opportunities in Data and Customer Success

Experience

Data consultant

Independent Contractor (Remote)  2024 - Present

Specialize in data visualization and dashboard creation, serving startups to multi-million dollar businesses to improve data interpretation and decision-making with revenue and customer metrics. Collaborate with stakeholders to identify KPIs and suggest business solutions. Train Generative AI chatbots through data annotation to enhance output and user experience.

  • Engineered a Looker dashboard to optimize data report generation time by 85%.

  • Boosted potential size of new markets by 50% by utilizing Tableau to identify new prospects.

  • Optimized generative AI responses by 15% through data annotation and labeling. 

team lead customer success specialist

The Hot Room (Indianapolis, IN)  2023 - 2024

Led the Customer Support team by conducting staff trainings and assisting managers with business operations tasks to ensure seamless customer experiences. Utilized CRM software to manage accounts and aggregate data to drive business decisions. Communicated effectively with clients and teammates to build relationships, problem-solve, and meet quotas. 

  • Single-handedly generated over 50K in revenue through single purchase and recurring payment sales. 

  • Boosted first-time customer return rate by 30% through relationship-building strategies.

  • Successfully trained new staff to close 5% more sales transactions through onboarding training. 

data analyst and training specialist

Cold Spring School (Indianapolis, IN) 2021-2023

Operated the Learning Support team, using data to identify targets and lead research-based interventions. Oversaw the implementation of laws, training, and testing. Trained stakeholders in data literacy and data-driven practices. Collaborated and communicated across teams and with stakeholders to achieve daily objectives and build relationships with clients. 

  • Raised access to interventions by 70% by aggregating and analyzing data for 300+ clients.  

  • Achieved a 95% improvement rate in targeted growth initiatives through delivering trainings and tracking data. 

  • Showcased data findings to stakeholders twice monthly to successfully plan and implement supports. 

virtual English Language Teacher

Independent Contractor (Remote) 2020-2021

Facilitated one-on-one, online English learning experiences for students aged 3-12 years old in China to advance conversational skills through GoGoKid's interactive curriculum.

• Collected and analyzed data using Google Sheets to provide lesson feedback.

• Advanced 98% of students’ conversational skills with differentiated expectations.

• Established meaningful relationships with students and families to create personalized lessons.

theatre teacher

Butler University Community Arts School (Indianapolis, IN) 2015-2020

Created and taught theatre curriculum to students in charter, private, and public school settings through small group and whole class learning. Delivered acting lessons to K-3rd grade students and theatrical makeup lessons to 7th-12th grade students. Assessed student knowledge through end-of-semester performances and final projects.

  • Delivered opportunities for hundreds of students to discover and participate in the fine arts

  • Collaborated with co-workers to differentiate curriculum for students based on age and interests.

  • Established a welcoming environment where students felt safe to artistically express themselves.

Education & certifications

University

  • Bachelor of Arts, Butler University

    • Majors: Elementary Education and Theatre

    • Minors: English as a New Language, Special Education

Certifications and Licenses

  • Google Professional Certificate in Data Analytics

  • State of Indiana Professional Teaching License

  • Indiana Department of Education Certified Reading Specialist

  • 40-Hour Orton Gillingham Training Certification

Skills

Tech and Analysis:

  • Data Analysis

  • Spreadsheets

  • SQL

  • R Programming

  • Python

  • Tableau

  • Looker

  • CRM Software

  • Google Suite

  • Microsoft Office

Team Success:

  • Training

  • Management

  • Team Leadership

  • Sales

  • Effective Communication

  • Customer Service

  • Team Collaboration

  • Interpersonal Skills

  • Project Management

Soft Skills:

  • Creative Problem-Solving

  • Detail-Oriented

  • Organization

  • Quick Learner

  • Adaptability